Last updated: September 29, 2026

This Privacy Policy explains how mollyjwl ("mollyjwl", "we", "us") collects, uses and shares personal information when you visit our website or make a purchase. It applies to customers in the United States and Canada.

1. Information we collect

• Information you give us: name, email, phone number, shipping and billing address, ring size and custom-design details, and messages you send to us.
• Order information: items purchased, order value and order history.
• Payment information: card payments are processed directly by PayPal and Stripe. We never see or store your full card number.
• Device and usage information: IP address, browser type, pages viewed and referring site, collected through cookies and similar technologies.

2. How we use your information

• To process, ship and support your orders, returns and repairs.
• To prevent fraud and keep our website secure.
• To send order updates and respond to your questions.
• To send marketing emails, only if you have opted in. You can unsubscribe at any time using the link in every email.
• To understand how our website is used and improve it.

3. How we share information

We do not sell your personal information and do not share it for cross-context behavioural advertising. We share it only with service providers who help us run our business, under contracts that limit how they use it:

• Payment processors (PayPal, Stripe).
• Shipping carriers (UPS, FedEx, USPS, Canada Post).
• Email, hosting and website analytics providers.
• Authorities, when required by law or to protect our rights and customers.

4. Cookies

We use essential cookies to run the cart and checkout, and analytics cookies to understand site traffic. You can block or delete cookies in your browser settings; some site features may not work without them.

5. Data retention & security

We keep order records for as long as needed for tax, accounting and warranty purposes (generally 7 years), and delete or anonymise other data when it is no longer needed. Our site uses encrypted (HTTPS) connections, and access to customer data is limited to staff who need it.

6. Your rights

• California residents (CCPA/CPRA): you have the right to know what personal information we collect, to request access, correction or deletion, to opt out of sale or sharing (we do neither), and not to be discriminated against for exercising these rights.
• Residents of other US states with privacy laws (e.g. Virginia, Colorado, Connecticut, Texas) have similar rights of access, correction, deletion and opt-out.
• Canadian residents (PIPEDA and provincial laws): you may access and correct your personal information and withdraw consent to marketing at any time.

To make a request, email hello@mollyjwl.com. We will verify your identity and respond within 30 days (45 days where permitted by law).

7. Children

Our website is not directed to children under 13, and we do not knowingly collect their personal information.

8. Changes

We may update this policy from time to time. The date at the top shows when it was last revised.

9. Contact

Questions about privacy? Email hello@mollyjwl.com.